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OFFICE VISIT SATISFACTION RESULTS

BROOKWOOD ENT ASSOCIATES

Survey Results Randomly Obtained for Visits 1999 & 2000

Excellent Very Good Good Fair Poor
1. How long you waited to get an appointment 94 23 8 1
2. Convenience of the location of the office 52 37 22 3
3. Getting through to the office by phone 79 29 3 0
4. Length of time waiting at the office 60 43 10 1
5. Time spent with the doctor you saw 65 40 9 0
6. Explanation of what was done for you 79 30 5 0
7. The technical skills (throughness, competence) of the doctor you saw 88 24 2 0
8. The personal manner (courtesy, compassion, sensitivity, friendliness) of the doctor you saw 93 19 2 0
9. The visit overall 77 35 1 0
10. In general, would you say your health is 25 46 30 9 1

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